Shipping

  • All products are shipped through the FedEx courier service. The customer may therefore give us different service through which the items may be shipped. In this case, all extra charges are paid by the customer.
  • There can be delay in shipping from one week to three and sometimes a month as a result of item(s) ordered may not be in stock. Mostly, this occurs as it takes several days to weave the cloth especially the high quality ones. In this case, we shall notify the customer every week about the progress of his/her cloth/product.
  • The customer takes every responsibility that will arise as a result of incorrect address given during the time of making the order. In that case, the customer must contact us as soon as possible to correct every mistake that was made.
  • After products are sent to the DHL for shipping, we notify the customer by giving the tracking number by email only, customers are therefore advised to give correct email addresses when making orders.
  • The customer takes the responsibility to track from DHL. This can be done by visiting www.dhl.com.
  • There is no handling fee.
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