1. What is your return/exchange policy?
We offer flexible return policy to our customers.
2. How long does order processing take?
Orders are processed within 3 to 14 days and dispatched immediately. Tracking number is issued once received from the courier service.
3. How do I cancel/modify an order?
Please contact us immediately if you would want to cancel an order or modify . Once it is started weaving or dispatched, we cannot modify or cancel orders.
4. How can I track my order?
to track an order.
Shipping & Returns:
5. What countries do you ship to??
We ship worldwide unless otherwise DHL service or reliable courier service is not present in the customer's country.
6 How long will it take to get my order?
We deliver within 5 to 21 days depending on the courier services and time of the year.
7. What if my order arrives damaged?
Please contact us immediately. You may reject the item and contact your local delivery service provider if you believe your item has been tampered with or damaged.
8. What payment methods do you accept?
We securely accept payments from major credit and debits cards as well through mobile money transfers, paypal and bank transfer.