- All products are shipped through the FedEx courier service. The customer may therefore give us different service through which the items may be shipped. In this case, all extra charges are paid by the customer.
- There can be delay in shipping from one week to three and sometimes a month as a result of item(s) ordered may not be in stock. Mostly, this occurs as it takes several days to weave the cloth especially the high quality ones. In this case, we shall notify the customer every week about the progress of his/her cloth/product.
- The customer takes every responsibility that will arise as a result of incorrect address given during the time of making the order. In that case, the customer must contact us as soon as possible to correct every mistake that was made.
- After products are sent to the DHL for shipping, we notify the customer by giving the tracking number by email only, customers are therefore advised to give correct email addresses when making orders.
- The customer takes the responsibility to track from DHL. This can be done by visiting www.dhl.com.
- There is no handling fee.
Transit Time Domestically
In general, domestic shipments are in transit for 7 – 14 days.
Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 21 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.
Change Of Delivery Address
Orders placed before 09 AM – AEST (UTC+10) will be dispatched the same day, otherwise, within the next business day.
Our warehouse operates on Monday – Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
P.O. Box Shipping
Adult Online Shop: Adanwomase will ship to P.O. box addresses using postal services
only. We are unable to offer couriers services to these locations.
Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.
Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and
dispatch the rest of the order.
Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.
Duties & Taxes
Sales tax has already been applied to the price of the goods as displayed on the
Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in destination country. This varies by country, and Adult Online
Shop: Adanwomase encourage you to be aware of these potential costs before placing an
order with us.
If you refuse to to pay duties and taxes upon arrival at your destination
country, the goods will be returned to Adanwomase at the customers
expense, and the customer will receive a refund for the value of goods paid,
minus the cost of the return shipping. The cost of the initial shipping will not