PLEASE, READ OUR TERMS AND CONDITIONS BELOW AND ACCEPT BEFORE  MAKING AN ORDER.

• Paypal Buyer Protection and Ghana’s Laws to protect sellers and buyers are deemed Supreme if they conflict with any of Adanwomase Kente Cloth and Tourism’s terms of sales and shipping below.
• Kente Cloth (Gh) Pty Ltd main store is located in Brisbane, Australia. We therefore operate under the jurisdiction of Queensland State Law and Australian Federal and Commonwealth Laws.
• Australian Consumer Law is summarised as:

“If a product or service you buy fails to meet a consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law. The remedy you’re entitled to will depend on whether the issue is major or minor.”

• Repair, replacement or refund
• Repairs
• Replacements and refunds
• What is a major problem?
• Returning the product
• Approaching the retailer or manufacturer
• ‘No refund’ signs and expired warranties
• If it’s not right, use your rights
• More information

Repair, replacement or refund

You can ask a business for your preference of a free repair, replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

If you have a minor problem with a product or service, the business can choose to give you a free repair instead of a replacement or refund. When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund. For a major problem with a service, you can choose to receive compensation for the drop in value below the price paid, or a refund.

Repairs

If the problem with a product or service is minor, you must accept a free repair if the business offers you one.

If the business fails to give you a free repair within a reasonable time or cannot fix your problem, you can:

• get it done elsewhere and pass on the costs to the business
• ask for a replacement
• ask for a refund
• recover compensation for the drop in value below the price paid.

Repair notices

Under the Australian Consumer Law, businesses accepting goods for repair must provide consumers with repair notices when:

• the goods being repaired are capable of retaining user-generated data, for example, mobile phones, computers, portable music players and other similar electronic goods
• it is the repairer’s practice to supply refurbished goods rather than repair defective goods, or to use refurbished parts in the repair of defective goods.

The consumer must receive the repair notice in writing before the goods are accepted by the business for repair.

Replacements and refunds

You can ask for a replacement or refund if the problem with the product is major.

Replaced products must be of an identical type to the product originally supplied. Refunds should be the same amount you have already paid, provided in the same form as your original payment.

The business may take into account how much time has passed since you bought the product considering the following factors:

• type of product
• how a consumer is likely to use the product
• the length of time for which it is reasonable for the product to be used
• the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.

For a major problem with services you can cancel the contract and obtain a refund or seek compensation for the drop in value of your services provided compared to the price paid.

What is a major problem?

A product or good has a major problem when:

• it has a problem that would have stopped someone from buying it if they’d known about it
• it is significantly different from the sample or description
• it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
• it doesn’t do what you asked for and can’t easily be fixed within a reasonable time; or
• it is unsafe.

A service has a major problem when:

• it has a problem that would have stopped someone from buying it if they’d known about it
• it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
• it does not meet the specific purpose you asked for and cannot easily be fixed within a reasonable time
• it creates an unsafe situation.

Returning the product

You are entitled to return a product if you believe that there is a problem. You are generally responsible for returning the product if it can be posted or easily returned. You are entitled to recover reasonable postage or transportation costs from the business if the product is confirmed to have a problem, so keep your receipts.

When a product is too large, too heavy or too difficult to remove, the business is responsible for paying the shipping costs or collecting the product within a reasonable time of being notified of the problem. Examples include:

• a wide screen TV
• a bed
• an extension ladder stuck in the extended position
• a product that has been subsequently installed, like a stove or a dishwasher.

You do not have to return products in the original packaging in order to get a refund.

If the product is found not to have a problem, you may be required to pay the transport or inspection costs. An estimate of these costs should be provided to you before the product is collected, and the costs must not be inflated in an attempt to deter you from pursuing your claims.

Approaching the retailer or manufacturer

The retailer who sold you the product or service cannot refuse to help you by sending you to the manufacturer or importer. You can approach the manufacturer or importer directly, however, you will only be entitled to recover costs from them, which include an amount for reduction in the product’s value and in some cases compensation for damages or loss. You cannot demand a repair, replacement or refund from the manufacturer.

‘No refund’ signs and expired warranties

It is against the law for businesses to tell you or show signs stating that they do not give refunds under any circumstances, including for gifts and during sales.

Your rights under the consumer guarantees do not have a specific expiry date and can apply even after any warranties you’ve got from a business have expired.

What is PayPal Buyer Protection?

When you pay with PayPal on any website, PayPal Buyer Protection offers you comprehensive protection if your eligible transaction has a problem, such as if an item doesn’t arrive or is significantly not as described.  If your transaction qualifies for PayPal Buyer Protection we’ll reimburse you for the full purchase price plus the original shipping charges.

To qualify for PayPal Buyer Protection:

• Use PayPal to complete your payment.
• Pay for the item with one payment. Items purchased with multiple payments aren’t eligible.
• Let the seller know there’s a problem with the transaction by opening a dispute in the Resolution Centre within 180 days of making your payment. Then, escalate the dispute to a claim within 20 days of the date you opened the dispute.
• Keep your PayPal account in good standing.

Please note that some purchases such as vehicles in the Motors category, capital equipment in the Business & Industrial category, and Real Estate aren’t eligible for PayPal Buyer Protection.

SHIPPING

• All products are shipped through the DHL courier service. The customer may therefore give us different service through which the items may be shipped. In this case, all extra charges are paid by the customer.
• There can be delay in shipping from one week to three and sometimes a month as a result of item(s) ordered may not be in stock. Mostly, this occurs as it takes several days to weave the cloth especially the high quality ones. In this case, we shall notify the customer every week about the progress of his/her cloth/product.
• The customer takes every responsibility that will arise as a result of incorrect address given during the time of making the order. In that case, the customer must contact us as soon as possible to correct every mistake that was made.
• After products are sent to the DHL for shipping, we notify the customer by giving the tracking number by email only, customers are therefore advised to give correct email addresses when making orders.
• The customer takes the responsibility to track from DHL. This can be done by visiting www.dhl.com.
• There is no handling fee.

RETURNS

We accept return of items after as specified in PayPal Buyer Protection above after 14 days of delivery. The customer must contact us and give the reasons for the return. We shall accept the return of item(s) based on the following:

• That, the item(s) ordered was not the one sent to the customer. This sometimes occurs as a result of numerous orders from customers. In this case, we shall take the responsibility of the shipping fee. There shall be full refund of money as specified in Australian Consumer Protection and PayPal Buyer Protection. If the customer wants new item, we shall SHIP the one ordered immediately. There can also be some delays as explained under the shipping conditions already.
• The customer may wish to exchange the item(s) with another one of the same price within 7 days after delivery.  The customer therefore pays for any extra fee that may arise including shipping. There can also be some delays as explained above.
• Items must therefore be returned in the original conditions and had never be used.